Privacy Policy
Privacy Policy
Stone & Willow Property Group Ltd
Effective date: 19 March 2026
Stone & Willow Property Group Ltd is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, enquire about our services, or otherwise interact with us.
1. Who We Are
Stone & Willow Property Group Ltd is a UK-based property business.
For the purposes of UK data protection law, the data controller is:
Stone & Willow Property Group Ltd
128 City Road
London
EC1V 2NX
Email: Laura@stoneandwillowproperty.com
2. What Personal Data We May Collect
We may collect and process the following personal data:
• your name
• your email address
• your phone number
• your location or country of residence
• details you submit through our contact form or enquiry form
• information you provide when booking a call through Calendly or requesting information
• correspondence you send to us by email, website form, social media, or phone
• technical data such as your IP address, browser type, device information, and how you use our website
• marketing preferences, where you choose to receive updates from us
We only collect personal data that is relevant to your enquiry, our business relationship with you, or the operation of our website.
3. How We Collect Your Data
We may collect your personal data when:
• you fill in a contact form on our website
• you book a call through Calendly
• you email, call, or message us
• you request information about our services
• you subscribe to updates or marketing communications
• you use our website
• cookies and similar technologies collect technical usage data
4. How We Use Your Personal Data
We may use your personal data to:
• respond to your enquiries
• provide information about our services
• communicate with you about property sourcing-related enquiries
• arrange and manage booked calls or appointments
• assess whether our services are suitable for your requirements
• maintain business records
• improve our website, content, and user experience
• send marketing communications where lawful and where you have consented, or where we are otherwise permitted to do so
• comply with legal and regulatory obligations
• establish, exercise, or defend legal claims
5. Lawful Bases for Processing
We process personal data under one or more of the following lawful bases:
• Consent — where you have given us permission, such as for non-essential cookies or certain marketing communications
• Contract — where processing is necessary to take steps at your request or to provide services
• Legitimate Interests — where processing is necessary for the operation, improvement, or protection of our business, provided your rights and interests do not override those interests
• Legal Obligation — where we are required to process personal data to comply with the law
Where we rely on consent, you may withdraw it at any time.
6. Marketing Communications
If you opt in to receive marketing communications from us, we may use your contact details to send updates about our services, insights, or other relevant business information.
You can opt out at any time by:
• clicking the unsubscribe link in any marketing email, or
• contacting us at Laura@stoneandwillowproperty.com
7. Sharing Your Data
We do not sell your personal data.
We may share your personal data, where necessary, with trusted third-party service providers who help us operate our website and respond to enquiries.
Based on our current website setup, this may include:
• Wix — to host and operate our website, contact forms, and related website functions
• Calendly — to allow visitors to book calls or appointments with us
• email and communication providers — to receive and respond to enquiries
• legal, compliance, or professional advisers — where necessary for business, legal, or regulatory purposes
• regulators, law enforcement agencies, or government authorities — where required by law
Any third parties processing personal data on our behalf are expected to do so securely and lawfully.
8. International Transfers
Some of our third-party service providers may store or process personal data outside the UK.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place so that your personal data remains protected in accordance with applicable data protection law.
9. How Long We Keep Your Data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, insurance, or record-keeping requirements.
As a general guide:
• contact form and enquiry data: up to 24 months after last contact, unless there is an ongoing business or legal reason to retain it
• booking and appointment enquiry data: up to 24 months after last contact, unless there is an ongoing business or legal reason to retain it
• marketing data: until you unsubscribe or withdraw your consent
• website technical data: in line with the retention settings of the relevant website or platform provider
• records required for legal, regulatory, or compliance purposes: for as long as required by applicable law
We may retain data for longer where necessary to deal with disputes, complaints, or legal claims.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
• request access to your personal data
• request correction of inaccurate or incomplete personal data
• request erasure of your personal data in certain circumstances
• request restriction of processing in certain circumstances
• object to processing based on legitimate interests
• request transfer of your personal data, where applicable
• withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at: Laura@stoneandwillowproperty.com
11. Complaints
If you have any concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
12. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should read their privacy policies separately.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or how we use personal data.
Any updates will be posted on this page with a revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy or the way your data is handled, please contact:
Stone & Willow Property Group Ltd
128 City Road
London
EC1V 2NX